Privacy Policy

Overview

SereneGlade Knit School (“SereneGlade”, “we”, “us”) respects your privacy. This policy explains what information we collect, why we collect it, and how you can access, update, and delete it.

Information we collect

• Account data: name, email address, optional profile details you provide.
• Transactional data: course enrollments and purchase history.
• Usage data: pages visited, device type, and approximate location derived from IP for security and analytics.
• Support messages: content you send via our contact form.
• Cookies and localStorage: preferences such as theme, cookie consent, and items saved to Fallows or Cart.

How we use information

• Provide and improve courses and site features.
• Process transactions and send necessary service communications.
• Personalize your experience, such as remembering your theme or favorites.
• Detect abuse and maintain security.
• Comply with legal obligations.

Legal bases

We process personal data based on consent, contract necessity, legitimate interests (e.g., service improvement and security), and compliance with laws.

Data sharing

We do not sell personal information. We may share data with:

• Service providers who assist with payment processing, analytics, and support, bound by confidentiality.
• Authorities if required by law or to protect rights, safety, or property.
• Successors in case of a merger or acquisition, under the same protections.

Retention

We keep information only as long as necessary for the purposes described. You can request deletion of your account data, subject to legal retention requirements.

Your rights

• Access, correction, deletion, and portability of your data.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing.
• Lodge a complaint with your local data protection authority.

To exercise rights, contact: [email protected].

Cookies and localStorage

We use cookies and localStorage to remember preferences (theme, cookie consent), and to operate features such as Fallows and Cart. You can clear them in your browser.

Security

We use reasonable technical and organizational measures to protect information. No method of transmission or storage is perfectly secure, and we do not guarantee absolute security.

Children

Our courses are intended for adults. If you believe a child provided personal data, contact us to remove it.

International transfers

Your information may be processed outside your country. We use appropriate safeguards for cross-border transfers.

Changes to this policy

We may update this policy. If changes are material, we will notify you via the site or email.

Contact

Questions? Email [email protected] or call +1 (415) 555-0138.